Video

Who is accountable for the actions of the people these platforms put behind the wheel?

A routine Rapido ride took @ayesha_srivastav96 to an isolated stretch instead of her destination, leaving her injured after she jumped off the bike to get away. What makes the incident even more troubling is her claim that she received no response from Rapido despite reaching out for help. For the thousands of women who rely on app-based rides every day, the question is bigger than one driver, who is accountable for the actions of the people these platforms put behind the wheel?